Shop safe with the Fire and Fireplace Warehouse
1. General Terms and Conditions of Business
This website which is owned and operated by "Fire & Fireplace Warehouse"
And shall be known as the "Web Site Operator"
Any orders which are signed for as checked and in good condition will not be later accepted for claims of damage in transit. It is essential that you check your order as soon as you have received it, our driver will help you to unpack your fireplace and check the condition is to your satisfactory.
If you order a single fire it will be despatched via courier, if the box which contains the fire shows any signs of damage or the seal is broken you must open and check your purchase before signing to say your fire is in good condition
2. Privacy Statement
If you purchase a product from us you will be asked to provide certain personally identifiable information such as your name, email address, postal address and telephone number. We will then use this information to process and to fulfil/deliver your order. If we have trouble processing your order we will also use this information to contact you.
2.2 Information Sharing
We do not share any personal information we hold on our customers with any third party. The only exception is if we are required to do so by law. We therefore reserve the right to disclose such personally identifiable information if we believe that such disclosure is necessary to protect our rights and/or to comply with legal processes.
2.3 Computer Log Files
As is true of all web sites, we gather certain information regarding your visit automatically and store it in log files. This information will include your internet protocol (IP) address, browser type, your internet service provider (ISP), referring/exit pages, operating system and date/time stamp.
We use this information, which does not identify individual users, solely to analyse visitor trends, monitor entry/exit pages and to track a users movement around our site.
We also employ third party tracking devices (e.g., Google and Yahoo) to monitor visits to our site, to analyse demographic trends and to analyse conversion rates. Again this information is only used in aggregate and is not linked to personally identifiable information.
A cookie is a small text file that is stored on a user's computer for record keeping purposes. There are two types of cookies, session ID cookies that exist only for the duration of your visit to a particular web site, and persistent cookies that are stored on your computers hard drive for longer periods.
At Fire & Fireplace Warehouse we employ only session cookies to store information as you navigate and use our shopping cart. As soon as you leave our site (close your browser), your session ID cookie is destroyed.
If your browser is set to reject cookies, you will still be able to use our web site, but your ability to place an order will not be possible.
2.5 Web Beacons/Bugs
We do not use clear gif web beacons/bugs on our web site.
2.6 Links Out
We may provide links from our site to third party web sites that are not owned or controlled by our company. In these cases we are not responsible for the content or privacy practices operated by these sites and we advise that you make yourself aware of any specific privacy policies operated by these sites at the onset of your visit. The use of these links therefore is at your sole discretion and we can accept no responsibilities or liabilities as a result of providing such links.
2.7 Access to your Personally Identifiable Information
All Personably Identifiable Information gathered by Fire & Fireplace Warehouse is held in full compliance with the Data Protection Act 1998. We will make every effort to keep this data secure but cannot be held responsible should this data be accessed by or used fraudulently by any third party. Should you require a copy of the data we hold on yourself we will be happy to provide such information. Any request should be made to the Director, of the Fire and Fireplace Warehouse at the address above, enclosing £10 to cover the cost of providing such data.
2.8 Business Transactions
In the event that Fire & Fireplace Warehouse goes through a business transaction such as a sale or merger, your Personably Identifiable Information is likely to be among the assets transferred.
2.9 Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time so please review it frequently.
2.10 Privacy Contact