1.1 Web Site Operator

This website which is owned and operated by "Teesside Fireplaces Limited" and trades out of:

9 Douglas Close
Preston Farm Industrial Estate
Stockton on Tees
Cleveland
TS18 3SB

And shall be known as the "Web Site Operator"

1.2 Definitions

Throughout this document, the terms we/our/us refers to Teesside Fireplaces Ltd, while you/your refers to you as user/customer of this web site.

1.3 Your Obligations

As a user of this web site, you acknowledge that any use of this web site, including any transactions you might make, is subject to the terms and conditions set out below. Your attention is also drawn particularly to our policies on returns and refunds, on delivery and also to our practice regarding the security and privacy of any information you might supply to us.

1.4 General Provisions

We reserve the right to change these terms and conditions at any time. Any such changes will be deemed effective on the date these are posted on this web site and it is your responsibility to read these terms and conditions each time you use this web site and your continued use of this web site shall signify your acceptance to be bound by these latest terms and conditions.

1.5 Order Processing

We process orders on this web site using a custom built shopping cart. The last stage of this process is a confirmation page that sets out the final details of your order including the cost of goods we will supply and our delivery charge. After your payment has been processed, we will send you an order acknowledgement email detailing the products you have ordered. Please note that this email acknowledgement is not an order confirmation or order acceptance by Teesside Fireplaces Ltd. Acceptance of your order and the completion of the contract between you and us will only take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

1.6 Delivery

This website is only for the delivery to customers living in mainland UK and Northern Ireland addresses. We cannot deliver to the Isles of Scilly, Channel Islands, Isle of White, Isle of Man, Inner and Outer Hebrides, Orkney, Shetlands and the Republic of Ireland.

On delivery, all goods must be signed for by an adult aged 18 or over.

Any orders which are signed for as checked and in good condition will not be later accepted for claims of damage in transit. It is essential that you check your order as soon as you have received it, our driver will help you to unpack your fireplace and check the condition is to your satisfactory.

If you order a single fire it will be despatched via courier, if the box which contains the fire shows any signs of damage or the seal is broken you must open and check your purchase before signing to say your fire is in good condition

Our detailed delivery terms, including charges and estimated delivery timescales are detailed in the "delivery" section of this web site. We shall make all effort to deliver goods within the estimated timescale but delays can occur due to unforeseen circumstance beyond our control. We shall therefore be under no liability for any delay or failure to deliver the products within estimated timescales though we will aim to keep you updated as to the expected delivery date.

1.7 Risk of Loss and Damage

Risk of loss and damage of products passes to you on the date when the products are delivered. If you have arranged to have your products collected by a third party, risk of loss and damage passes to the third party immediately on collection of your goods.

1.8 Credit Card Security

When your order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

1.9 Supply of Goods

Supply of goods is subject to availability. In the event of unforeseen shortfalls in stock or if we are unable to supply the goods immediately, we will inform you of any potential delays there might be in delivery. If we are unable to supply your goods within an acceptable timescale, a full refund will be given.

1.10 Price of Goods

The price you pay is the price displayed on the web site at the time we receive your order unless there has been an error in web site pricing. We try and ensure that all prices on our web site are accurate, but errors may occasionally occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel but you have already paid for the goods you will receive a full refund.

All prices are shown in UK pounds sterling (GBP) and include VAT but exclude any delivery charge unless expressly stated otherwise. All prices are also subject to change without notification.

1.11 Title

Title to any products you order on this web site shall pass to you on delivery of the products provided that we have processed and received payment for both the products and for delivery of the products in full.

1.12 Product Specifications

We make every effort to describe all our products as accurately as possible and to give reliable information regarding colour, measurements and technical specifications. We do emphasise, however, that such descriptions by their very nature can only be approximate.

1.13 Your Right to Cancel (Cooling Off Period)

Distance selling regulations (see www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html) give you the right to cancel any order within seven (7) days of the delivery of your purchase (your cooling off period) whether the goods you receive are defective or not and the right to receive a full refund of your purchase price.

If you decide to cancel your order under these distance selling regulations you must inform us by durable media (letter or email) of your wish to cancel within this "cooling off" period quoting your original order number. Goods thus cancelled must be returned to us unused and in their original undamaged packaging and in a re-saleable condition. If you are unable to return the goods we will arrange for them to be collected but the cost of collection will be deducted from your final refund.

These regulations do not affect your other statutory rights.

1.14 Faulty or Damaged Goods

When we deliver goods to your home they are inspected for any defect or damage. If any defect or damage is noted, they will be uplifted immediately and returned to our warehouse. In these circumstances you will be entitled to either a full replacement, re-delivered at our expense, or a full refund including any delivery charges paid.

This policy does not affect any other product safeguards to which you are entitled under product warranties.

1.15 Intellectual Property

You acknowledge and agree that all copyright, trademarks and other intellectual property rights in any materials and/or content made available as part of your use of this web site shall remain at all times vested in us or in our licensors. Likewise you acknowledge and agree that any material and content provided via this website is made available solely for your personal non-commercial use and you agree not to copy, reproduce, transmit, publish, display, distribute or commercially exploit any material provided or facilitate any other to do so.

1.16 Liabilities and Indemnities

We will use all reasonable endeavours to provide accurate information via this web site but in providing such information we offer no warranty regarding this content, or warranties regarding the availability of the web site, that it will be error free, that defects will be corrected and that the server that makes the site available will be virus free. As a consequence we cannot be liable to you in any way for any loss of content, material uploaded or transmitted through the web site and will not be responsible or liable to you for any loss or damage from action taken or taken in reliance on material or information contained on the site.

We will also accept no liability in contract or tort for any economic losses, loss of goodwill or reputation, special or indirect losses suffered or incurred by any party arising out of or in connection with the provisions of any matter under these terms and conditions.

Notwithstanding the above, our liability shall not at any time exceed a sum equal to the amount paid by you for any products. This provision, however, does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

1.17 Fitness for Purpose

We accept no liability for the installation, application or subsequent use of any goods supplied if this use is not within accepted operating proceedures.

1.18 Miscellaneous Provisions

The contract between us shall be governed by the laws of England and any dispute between us be resolved exclusively in the courts of England.

These terms and conditions supersede all prior documents relating to the use of this web site.

2. Privacy Statement